The TDL Group Corp. employs over 760 people out of its corporate head office in Oakville, with the franchised store locations retaining staff of over 70,000 people across the chain. In addition to the head office there are eight regional offices located across Canada and in the U.S., and five warehouse distribution centres.

Customer Service

At Tim Hortons, we value your feedback! Please contact our Customer Service department at 1-888-601-1616, Monday – Friday 6:30 A.M. – 6:30 P.M. EST.  If you would like to contact us outside of our Customer Service hours you may e-mail us at timshop@timhortons.com.

Customer Service toll-free: 1-888-601-1616

We appreciate your feedback!

Tim Card Customer Service

You can learn more about the Tim Card program, check the balance of your card, register and reload your Tim Card by using the Quickpay Tim Card website.

Tim Card Customer Service toll-free: 1-866-TIM-CARD (846-2273)